Our goal at The Residences Located at The Ritz-Carlton, Grand Cayman, is to give you a vacation you'll never forget. Our offerings don't stop at luxury condo and villa rentals. We have so much more that will make your vacation stand out! Our concierge services are some of the best on the island, and our Full-Service VIP Arrival & Departure Services means less time in the airport.

Concierge Services

The Residences Located at The Ritz-Carlton, Grand Cayman, offers full concierge services to handle a wide variety of requests. Our knowledgeable staff knows the ins and outs of the island, and we go above and beyond for your needs. Let us help you plan the getaway of a lifetime!

Some popular requests include:

  • Dinner reservations
  • Car rentals
  • Grocery service and pantry stocking prior to arrival
  • Arrangement of private chefs
  • Assistance with event planning

If there's anything you have in mind, just ask! The least we can do is point you in the right direction of our island experts.  Concierge services for The Villas are available upon request and subject to additional fees.

Check out our Things to Do page for a list of popular activities on the island. We can assist in arranging these, too!

Full-Service VIP Arrival & Departure Services

Arrive and depart like a VIP for your Grand Cayman getaway. Enjoy a personalized escort through the airport and Customs and private transport to and from the airport to your property. We have two round-trip packages, based on the size of your party: up to 8 Guests and 9 – 16 Guests. Children under the age of 2 are not counted in the total tally. In addition to our VIP services, all of our guests enjoy access to the resort amenities of The Ritz-Carlton Grand Cayman during their stay.

With our VIP Service, we will provide the following personalized service to our esteemed guests:

Arrival Process

  • Personalized meeting as the passenger exits the aircraft stairs and approaches the covered terminal sidewalk
  • Collection of passports and expediting entry through the immigration counters for processing
  • Escort to the baggage collection area where baggage porter(s) will manage the baggage from the arrival belt through customs and load into the awaiting transport
  • Expedited escort to the Customs Inspection Counter for processing
  • Escort to the private transport from the airport to the property

Typically, the arrival experience is under 20 minutes from the exit of the aircraft to boarding of ground transportation. The longest wait time is for the baggage. Due to customs requirements, the party must remain together and all clear customs with the baggage together.

Departure Process

  • Lobby collection of baggage and guests by private transport to the airport
  • Curbside handoff to personalized escort to airline passenger check-in
  • Curbside handling of baggage to airline baggage check-in
  • Escort to head of the Line Security Screening
  • Escort to departure hall/gate seating area prior to boarding

Typically, the departure experience from the transport vehicle to the check-in counter is immediate (1-2 minutes). Once checked-in, the escort to security passport review and screening is another short 1-2 minute process. For high-season departures, we recommend a guest and baggage property front door pickup no less than 2 hours before the flight departure time. During the few peak days, we may need to schedule the pickup for 2 ½ hours prior to the scheduled flight departure due to traffic congestion on the way to the terminal.

  • 1-5 Guests: $1250.00 USD
  • 6-10 Guests: $2200.00 USD
  • 10+ Guests: Pricing available upon request

Please note, all of these prices are subject to a 10% service fee.

Book Your Grand Cayman Getaway Today

Residence 501

From our concierge services to our VIP arrivals and departures, it is our goal to make your vacation unforgettable. It doesn't stop there we offer some of the most exclusive vacation rentals on the island. When you stay with The Residences Located at The Ritz-Carlton, Grand Cayman, you'll have access to all of the resort's amenities while enjoying the privacy and space of your own condo or villa. Contact us today to begin planning your Grand Cayman getaway, or explore our exclusive properties and make your reservation online!

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If you're planning a Grand Cayman getaway, don't forget to access our complimentary Vacation Guide.